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Privacy Policy
privacy policy
IPWORKS-ALLIANCE (hereinafter referred to as "the Alains") complies with laws and regulations related to the protection of personal information, and believes that protecting personal information is the basis of our business activities and our social responsibility.
Therefore, based on our management philosophy and our own code of conduct, we will contribute to society, earn the trust of all our customers and employees, and carry out our business activities to meet the expectations of our company.
1. 1. Definition of personal information
Personal information is information about customers and alliance companies that can identify a specific individual by the address, name, telephone number, etc. contained in the information (it can be easily collated with other information). (Including those that can and thereby identify a specific individual).
2. 2. Purpose of use of personal information
This Alains uses personal information for the following purposes.
About your personal information
Execution of information service business entrusted by customers
Fulfillment of transactions such as contracts, applications, and inquiries with customers
Confirmation of the customer's identity, confirmation of contract details, notification of changes in the terms of service provided, notification of suspension / cancellation / cancellation of the service used, notification of changes in the service agreement / terms of service, etc. Being involved in providing our services
Sales recommendations and questionnaire surveys regarding our services using telephone, e-mail, mail, etc.
Improvement of various services provided by our company, management of users of our services, prevention of use in a manner that violates the service agreement and service terms of use
Response to acts that violate the service agreement / service terms of use
Emergency contact
Creating backup data
In addition, confirmation of customer requests and requests, improvement of service quality
3. 3. Use of personal information
When using personal information, we will use it only within the scope of the purpose of use. If you use it for any other purpose, we will specify the purpose in advance when you provide personal information.
4. Providing information to third parties
We will not provide personal information to third parties except in the following cases.
When outsourcing to alliance companies to the extent necessary to achieve the purpose of use
With the consent of the person
When required by law
When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person.
When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the individual.
When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by law, obtaining the consent of the person will hinder the performance of the affairs. When there is a risk of
5. Safety management measures
In order to ensure the accuracy and safety of personal information, we will implement the following as security measures such as information security measures to prevent unauthorized access, leakage and damage to personal information.
Formulation and review of basic policies for implementing each response stipulated by laws and guidelines for the proper handling of personal information
Acquisition, use, storage, provision, deletion, disposal, etc., and formulation and review of various rules that define the person in charge and the role.
Appointment of a person in charge, clarification of the employees who handle personal information and the range of personal information handled, establishment of a reporting communication system to the person in charge when a fact or sign that violates laws and regulations is grasped, and handling status Organizational safety management measures such as regular inspections
Personal safety management measures such as describing matters related to confidentiality of personal information in the regulations and conducting regular training on points to note regarding the handling of personal information.
Technical safety management measures such as the introduction of a system that protects information systems that handle personal information from unauthorized access from the outside or unauthorized software
6. Outsourced supervision
When we outsource personal information, we will conclude a confidentiality agreement between our company and the outsourcee and will appropriately supervise the outsourcee.
7. Disclosure of personal information
When the person requests the disclosure of personal information based on the provisions of the Personal Information Protection Law, this Alains will disclose it to the person without delay after confirming that the request is from the person. (If the personal information does not exist, we will notify you to that effect). However, this does not apply if the Company is not obligated to disclose due to the Personal Information Protection Law and other laws and regulations. Please note that a handling fee (1,000 yen + consumption tax per case) will be charged for the disclosure of personal information.
8. Correction of personal information and suspension of use, etc.
This Alains will handle "when requested by the person to correct the content based on the provisions of the Personal Information Protection Law because the personal information is not true" and "beyond the scope of the purpose of use announced in advance". If you are requested to stop using the information based on the provisions of the Personal Information Protection Law because it has been collected or because it was collected by deception or other fraudulent means, "at the request of the person himself / herself. After confirming that there is, we will conduct the necessary investigation without delay, and based on the result, we will correct the content of personal information or suspend the use, and notify the person to that effect. If we decide not to make corrections or suspension of use, we will notify the person to that effect.
If the person asks us to erase his / her personal information, or if we determine that it is necessary to respond to the request, we will confirm that the request is made by the person. , We will delete the personal information and notify the person to that effect.
If the Company is not obligated to correct or suspend the use of personal information under the Personal Information Protection Law or other laws and regulations, the provisions of 1 and 2 of 8 will not apply.
9. Compliance with relevant laws and regulations
This Alains will comply with personal information related laws and regulations in order to realize reliable protection of personal information.
Ten. Use of cookies, etc.
In order to provide better services to our customers, we may collect and use your cookie information, etc. in our services. You can disable cookies by changing your web browser settings. However, if you disable cookies, you may not be able to use some functions of our service.
11. 11. The information desk
For inquiries, questions, complaints and other inquiries regarding the handling of personal information in this Alains , please contact us using the inquiry form.
Established on November 1, 2021
Revised April 1, 2022
IPWORKS-ALLIANCE
Representative Masatoshi Shimizu